ee COMPLAINTS

In Pursuit of Justice

ee debt collectors

EE GUARD DOGS - THEIR DEBT COLLECTORS 

You have now probably left EE, T-Mobile UK or Orange UK's scamful service or perhaps, like thousands of other customers, having dispute with them. Be warned though beause behind the scenes your personal data is under unpresendented attack. Their aim is simple - to break you down under stress and destroy your credit worthyness. To undertake these initiatives EE, T-Mobile UK or Orange UK will sell your personal data to one of their ruthless debt collectors.

You see debt collectors are like dogs, they're told when to voilate you and how to violate you with often blatant disregard for the rule of law. One of this comical debt (dog) collection agency is called Moorcroft Debt Recovery Limited. 


Dog's like Moorcroft Debt Recovery Limited use the oldest trick in the book, impersonating to be from higher authority so they hope you crumble under pressure and pay up. To them it doesn't matter if you are accused of allegation but in their stupid logic you are guilty because their contractors said so. 


To fulfil their wish EE Debt Collectors will go at any lenght to ensure you really get scared. At first you will bombarded with letters that are strongly worded with legal jargon to make you think - oh crap I am getting sued, when in reality it's nothing more than a fictitious scaremongering. 

But don't be complacement because your personal credit worthyness is under sustain attack behind the scenes. This is their secrect weapon and one that gets unnoticed until you try buy that car, that television, or perhaps that first mortgage and you get REFUSED.

YOUR CREDIT FILE IS UNDER ATTACK 

While you're busy getting your complaint heard through the brick wall of EE, T-Mobile UK or Orange UK's customer services your credit file is getting hammered with lots of non-paid statuses/claims. You see, they're not sensible enough to think, this customer is clearly in dispute about something so let us just wait for it's outcome, no - they'll kick you while you're down and most customer don't realise this damaging action. 

VIEW YOUR CREDIT FILES FOR FREE

Fight back and access your credit file using the free trial from 3 main credit service companies and see the first hand damage for yourself. 


Equifax is one of these big three and can be used to view EE, T-Mobile or Orange damaging credit status attacks. They are a leading credit reference agncy and should allow you to view your files.

HOW EE ABUSES YOUR PERSONAL DATA

EE's aim is simple -

  1. to warn you out by not dealing with your complaint
  2. to sell your data to debt collectors sometimes whilst you're inpute with them
  3. make you pay through fear and intimidation from their debt collector     

    EE IS ALSO ACCUSED OF SELLING YOUR PERSONAL DATA

In May 2013 EE was accused of being involved in an offer to sell the personal data of 27 million customers by The Sunday Times newspaper. The allegation was that a research firm Ipsos Mori offered to sell the personal data on EEs behalf revealing customer gender, age, postcode, websites visited, time of day text messages are sent as well as the location of customer when a call is made.

HOW TO PROTECT YOUR DATA FROM EE OR DEBT COLLECTORS

If you are still with them then know your rights. See what Debt Collectors can and cannot do. If you are also in financial commitments/difficulty then make them aware of it by asking them to refrain from harrasing you.

Don't put your personal information on social media websites


Always opt-out electoral register because your local council can and do sell your personal data to anyone who wishes to purchase them


Remove your details from 192.com because they're one of the most evasive websites 



Letter 5 - A Subject Access Request
click here  
Letter 6 Ask for Prove of Unknown Debt (to EE's DC's)
click here 

Letter 7 - If Debt Collector refuses due to no signature 
click here

Letter 8 -If Debt Collector trys to collect after Statute Barred
click here

What is debt collection?

Debt can be something, typically money, alleged to be owed or due to another company like EE, T-Mobile UK or Orange UK.  To claim the alleged debt back, EE, T-Mobile or Orange will typcially use a ruthless Debt 
Collection Agency (DCA) to pursue payments on debts owed by individuals or businesses. 

These Debt Collection morons like Moorcroft Debt Recovery Ltd will be actively encouraged to persue you for the alleged debt owed to EE, T-Mobile UK or Orange at any costs often using underhand tactics to make you surrender assets that be sold to pay for EE's fat cats. The process will involve significant intimidation on the part of DCA's will letter pertaaining to be from solicitors or courts being used. 

Who collects debt on EE, T-Mobile or Orange's behalf?

There are two types of debt collectors on EE, T-Mobile or Orange's behalf but you most likely willcome accross Debt Collection Agencies rather than Bailiffs.

 1Debt Collection Agencies (DCA) are private companies like Moorcroft Debt Recovery Ltd that collect debts on behalf of EE, T-Mobile or Orange. Debt Collection is a lucrative business hence why  any Tom, Dick and Harry operate in the feild. More often than not EE, T-Mobile or Orange will sell your account/details to DCA's at a fraction of what was alleged to be owed by you making them your new creditors. If you come accross remain calm because there are strick criteria they have operate failing which they risk having their licences revoked. 

2.  Bailiffs may rarely get involved in debts alleged to be owed by EE, T-Mobile or Orange bailiffs act to collect debts because unlike Debt Collection Agencies their services are invoked through court order. In gerenal bailiffs are often employed by courts but can also be private agencies. Again, bailiifs will have to adhere to strick set of criteria and cannot abuse their powers in anyway.

What a bailiff or debt collector can/cannot do?

Despite the intimidating acts of EE, T-Mobile or Orange debt collection process both Debt Collection Agencies and Bailiffs have to adhere to strick code of practice formulated by the Office of Fair Trading (OFT). There are many horror stories about debt collectors causing extreme distress to their victims. So its very important to be aware what exactly they can and cannot do. 

Bailiffs  

The powers of bailiffs and private debt collection agencies differ. Generally, bailiffs tend to have more legal powers than private debt collection agencies. This is partly due to the work they carry out on behalf of courts. For example, if say you were to take EE to court for money they owe you and youve won the case then through incompetency they refuse/can be bothered to pay you. Then you can request the county court to instruct the services of bailiff in order to execute the order and recover your debt.    

Debt Collection Agencies (DCA)

Debt collection agencies on the other hand have less powers than bailiffs must have a warrant to visit you at home. DCAs cannot enter your home without your consent or harass you to pay them money. You have rights to stop debt collection agencies from calling you excessively, visit you at your work place, ask your neighbours about you or wait around outside your homes. If this unacceptable acts take place them please complaint to then about harassment using the EE Complaints template letter. 

What Possessions Can/Cannot Be Taken

Bailiffs cannot remove essential goods, including:

  • Clothes
  • Electrical appliances (Incl. cookers and fridges)
  • Most items of furniture
  • Assets/items you use for work related (i.e. computing equipment or tools)
  • Bedding

They can, however, remove goods such as:

  • TVs and non-essential electrical equipment
  • Items outside of your home such as your car and anything you have stored in a shed or garage that is not locked. 

In many (but not all) cases you will not lose property that it not your own. So, for example, your spouses property will generally be safe here unless you are both liable for the debt.