In Pursuit of Justice

Letter 3 - Cancelling a Distance Sales (Goods)

Mr Joe Blogs
12 Unhappy Road
W5 9PH


Customer Services
6 Camberwell Way,
Tyne and Wear,
SR3 3XN 

7 January 2013


Ref: [786113]


Dear Sir/Madam,

Re: Consumer Protection (Distance Selling) Regulations 2000

 On [insert date] I ordered (e.g. an iPhone 5). I received the goods on [insert date] [I have not yet received the goods]

Under the Consumer Protection (Distance Selling) Regulations 2000 I am entitled to a 7 working days cooling off period, starting from the day after I received the goods. I am therefore writing to cancel the order and request that you provide a full refund within 30 days.


Kindly contact me within 14 days to arrange collection/return of the above goods.


Yours sincerely,

Mr J Bogs


  • Use this letter to cancel any goods you have bought in a long distance selling from EE, T-Mobile UK or Orange UK. These include anything you bought over the internet, telephone, mail orders or through your TV. 

  • Remember you have 7 working days, starting the day after you have received the goods so ask for it to be cancelled forthwith.