Letter 3 - Cancelling a Distance Sales (Goods)
Mr Joe Blogs
12 Unhappy Road
6 Camberwell Way,
Tyne and Wear,
7 January 2013
Re: Consumer Protection (Distance Selling) Regulations 2000
On [insert date] I ordered (e.g. an iPhone 5). I received the goods on [insert date] [I have not yet received the goods]
Under the Consumer Protection (Distance Selling) Regulations 2000 I am entitled to a 7 working days cooling off period, starting from the day after I received the goods. I am therefore writing to cancel the order and request that you provide a full refund within 30 days.
Kindly contact me within 14 days to arrange collection/return of the above goods.
Mr J Bogs
- Use this letter to cancel any goods you have bought in a long distance selling from EE, T-Mobile UK or Orange UK. These include anything you bought over the internet, telephone, mail orders or through your TV.
- Remember you have 7 working days, starting the day after you have received the goods so ask for it to be cancelled forthwith.