ee COMPLAINTS

In Pursuit of Justice

ee complaints letter templates

Copy and paste the EE Complaints Letter Templates by clicking on the links below.   

Letters to be used for EE, T-Mobile UK or OrangeUK Letters to be used for Debt Collectors on EE's behalf

Letter 1 General Complaints (Brief) (goods/and or services)
click here

Letter 2 General Complaints (in detail) (goods/and or services)
click here

Letter 3  Cancelling a Distance Sales (goods)click here

Letter 4  Cancelling a Distance Sales (services)click here

Letter 5 - A Subject Access Requestclick here  


Letter 6 Ask for Prove of Unknown Debt (to EE's DC's)
click here 

Letter 7
 - If Debt Collector refuses due to no signature 
click here

Letter 8 -If Debt Collector trys to collect after Statute Barred
click here


Letters to be used for EE Court Action - Particulars of Claim
Letter 9 - Particulars of Claim (coming soon)


Find all EE, T-Mobile UK or Orange UK's postal addresses, email addresses as well as their customer service telephone numbers below or also  'MAKE A COMPLAINT' page.


            EE, T-MOBILE UK & ORANGE UK CONTACT DETAILS
EE OR T-MOBILE UK POSTAL ADDRESS

The Complaint Investigations Team, 
6 Camberwell Way, 
Sunderland, 
Tyne and Wear, 
SR3 3XN
EE POSTAL ADDRESS

EE BROADBAND
Customer Care, 
PO Box 486, 
Rotherham, 
S63 5ZX 

ORANGE POSTAL ADDRESS

ORANGE MOBILE BROADBAND
Orange Customer Services, 
PO Box 10, 
Patchway, 
Bristol, 
BS32 4BQ
ORANGE POSTAL ADDRESS

ORANGE BROADBAND (FIXED)
Orange Customer Care, 
PO Box 486, 
Rotherham, 
S63 5ZX
T-MOBILE UK EMAIL ADDRESS:

MDTMOB@t-mobile.co.uk
executive.office@t-mobile.co.uk
csdir@t-mobile.co.uk
EE EMAIL ADDRESS:

olaf.swantee@ee.co.uk
stuart.jackson@ee.co.uk
ORANGE UK EMAIL ADDRESS:

customer.services@orange.co.uk
executive.office@orange.co.uk

ORANGE UK EMAIL ADDRESS:

customer.services@orange.co.uk
executive.office@orange.co.uk
T-MOBILE UK TELEPHONE NUMBER:

0843 479 6314 
or
150 (EE phone) 

07953 966 250 (other phone)  

+447953 966 250 (from abroad)
EE TELEPHONE NUMBER:

0843 479 6314 

+447953 966 250 from (abroad)

01707 315000 (CEO)

ORANGE UK TELEPHONE NUMBER:

150 (Orange phone) or 
07973 100 150 (other phone)

150 (Free Pay monthly Orange phone)

450 (Pay as you go Orange phone)
ORANGE UK TELEPHONE NUMBER:

Call 0844 873 8586

CISAS CONTACT DETAILS




  
Ofcom approved 

Write to CISAS Postal Address:- 

CISAS  
International Dispute Resolution Centre 
70 Fleet Street, London, 
EC4Y 1EU, United Kingdom

Email: info@cisas.org.uk  
Tel: 020 7520 3814  
Fax: 020 7520 3829

Or complain to them online here

Independent regulator and competition authority for the UK communication industries

TAKING A COURT ACTION?
Get your N1 application form here